All bookings for Simply
Speaking training and consultancy are accepted subject to the following terms
and conditions. Completion of the booking form, together with full payment of
the relevant course fee(s), constitutes acceptance of these terms.
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"The Company", "Simply
Speaking", "we" and "us" means Simply Speaking Limited. "The Client" means the
company, participant or person named on the booking form for whom Simply
Speaking Ltd has agreed to provide training in accordance with these
conditions. "Course" and "training session" mean any training session, whether
group or individual training, and whether public or bespoke. "Consultancy"
means ongoing coaching and consultancy.
No booking will be deemed
as accepted by the company unless and until confirmed in writing and unless and
until payment has been received in full. A VAT invoice and joining instructions
will be sent to acknowledge your booking. Please contact us if you have not
received them within 7-10 days of making your booking. The fee for each
training session includes any consultancy necessary to ascertain your needs
prior to training, all written materials and one email or telephone
consultation (not longer than 15 minutes) per participant, to be taken within a
six week period directly after the training session. Extra costs include
bespoke requirements such as professional audio-visual recordings and
customised workbooks. For in-house training taken off-site and for public
courses the fee also includes lunch (when training times run through lunchtime)
and refreshments. Course outlines and prices are correct at time of going to
print but may be subject to change. The company may at any time, without
notifying the client, make changes to a training session, postpone, cancel or
discontinue the training session booked. Under these circumstances the client
will be booked on an appropriate alternative training session at no extra
charge, or offered a refund.
The fee for ongoing
consultancy services includes all written materials and email, Skype and
telephone contact as specified in the consultancy package. The Executive
Consultancy package includes two hours of one-to-one consultancy per month,
involving either a two-hour meeting or two hours of telephone or Skype
conversations, plus unlimited email contact for the duration of the contract
period. The Board Level Consultancy package includes four hours of one-to-one
consultancy per month, which can be taken as one or two two-hour meeting(s)
and/or any number of telephone or Skype conversations - with a total contact
time of no more than four hours - plus unlimited email contact for the duration
of the contract period. The telephone calls will be made by each client to the
company. We will endeavour to schedule telephone or Skype consultations within
3 days of receiving a request from the client, but we do not guarantee this.
Prices are correct at time of going to print but may be subject to change.
All prices quoted exclude
VAT. We reserve the right to refuse or restrict anyone from attending our
training sessions or using our consultancy service.
If you are unable to
attend a training session (or send someone else in your place) please notify us
as soon as possible. You should send any notice of cancellation by email to info@simply-speaking.co.uk and post
a hard copy to Simply Speaking Limited, 1345 High Road, London N20 9HR
| Notice Provided |
Cancellation Fees |
Postponement Fees |
| More than 21 days |
0 |
0 |
| 14-21 days |
50% of fees |
0 |
| 7-14 days |
100% of fees |
25% of fees |
| Less than 7 days |
100% of fees |
50% of fees |
Public course dates may
vary subject to demand. All courses will be run subject to the number of
participants. Simply Speaking may cancel any course if fewer than 4 bookings
are received, in which case we will notify you approximately 10 days prior to
the course to offer an alternative, or if you prefer, refund your booking fee.
In no circumstances will the company be liable for any amount in excess of the
agreed fee for the seminar in question. In particular the company will not be
responsible for contingent travel, accommodation or other expenses of seminar
participants arising from cancellation. Consultancy packages are paid for and
begin immediately on booking, and on cancellation we will retain a percentage
of the fees paid, depending upon the number of weeks after booking at which you
cancel.
| Consultancy
Package |
Notice Provided After
Booking |
Percentage of Fees
Retained By Simply Speaking |
| 3-month subscription |
Less than 2 weeks |
33% |
| 2 - 6 weeks |
66% |
| More than 6 weeks |
100% |
| 6-month subscription |
Less than 2 weeks |
17% |
| 2 - 6 weeks |
33% |
| 6 - 10 weeks |
50% |
| 10 - 14 weeks |
66% |
| 14 - 18 weeks |
83% |
| More than 18 weeks |
100% |
| Additional months thereafter |
Any period of notice |
100% |
To cancel a telephone or
Skype consultation within a consultancy package we require 48 hours notice and
we will endeavour to reschedule the consultation within a reasonable time
period, to be determined at the discretion of Simply Speaking. To cancel a
face-to-face meeting within a consultancy package we require at least 7 days
notice and we will endeavour to reschedule the meeting within a reasonable time
period, to be determined at the discretion of the company.
The company shall not be
liable to the client or be deemed in breach of contract by reason of any delay
or failure to perform any of the company's obligations in relation to the
training session or consultation if this was due to any cause beyond the
company's reasonable control. We will use our best endeavors to provide the
courses, trainers and consultants booked. However we reserve the right to
change the content, timing, date and venue of a training session or
consultation and we reserve the right to change the trainer or consultant.
Cancellations or changes by us for whatever reason will not result in any
obligation or liability to the client other than the prompt return of any fees
paid for training or consultancy or the issuance of a credit note in lieu or
the rescheduling of the consultation.
The company will use all
reasonable care and skill in providing the training and/or consultancy you
order under this agreement, including the use of suitably qualified and
experienced trainers and consultants However we make no warranty as to the
results attained by attending our training sessions or by receiving our
consultancy services. Furthermore, any decisions participants make having
received our training and/or consultancy are their own and they remain wholly
responsible for their actions. Except as expressly represented otherwise, and
to the extent not prohibited by law, all training, including any documentation
provided by or on behalf of the company to the participant is furnished on an
'as is' basis without warranty of any kind, whether express, implied, statutory
or otherwise especially as to quality, reliability, timeliness, usefulness,
sufficiency and accuracy.
The company cannot be
held liable for any claim of any kind, including negligence, for any loss or
damage arising out of, connected with, or resulting from our training sessions
or consultancy packages. In no event whatever shall the company be liable for
any incidental or consequential damages including but not limited to damage to
property, injury or death, or any other loss that may result directly or
indirectly from any use of the training or consultancy provided by the company.
The company also disclaims any liability for participants who incorrectly
select the wrong public course in error.
All rights reserved. No
part of the training material or website may be reproduced, stored in a
retrieval system, or transmitted in any form, or by any means, electronic,
mechanical, photocopying, or otherwise, without prior permission in writing of
the copyright owner. Any audio or video recording or photography of our courses
or consultancy is prohibited unless permission has been agreed in writing in
advance. We reserve the right to eject offenders and to confiscate recording or
photographic material without liability of any kind whatsoever to the company,
its employees or agents, and without refund of fees paid.
Legal and beneficial
title to all the intellectual property rights existing in any documentation,
data, know-how, methods and concepts used or developed by us in providing
training seminars and/or consultancy services shall belong to and will remain
vested in us. All conditions or warranties (whether express or implied by
statute or common law arising from conduct or a previous course of dealing or
trade custom or usage or otherwise) as to the quality of the training and
consultancy materials we supply or their fitness for a particular purpose (even
if that purpose is made known expressly or by implication to us) are expressly
excluded.
Except in respect of
death or personal injury caused by the company's negligence, or as expressly
provided in these conditions, the company shall not be liable to the client by
reason of any representation, or any implied warranty, condition or other term,
or any duty at common law, or under the express terms of the contract for any
loss of profit or any indirect, special or consequential loss, damage, costs,
expenses or other claims (whether caused by negligence of the company, its
servants or agents or otherwise) which arise out of or in connection with the
provision of the training session or consultancy package and the entire
liability of the company under or in connection with the contract shall not
exceed the amount of the company's fees for the provision of the training
session or consultancy package except as expressly provided in these
conditions. To the extent not prohibited by law, the company will not be liable
for any consequential, incidental, special or other indirect damages, arising
from these terms. In the event that the company fails to provide training or
consultancy in accordance with these terms, our entire liability and the
client's exclusive remedy shall be for the company to refund all fees received
from the client. In no event shall the aggregate liability for damages against
the company, its employees or agents, arising from these terms whether by
contract or tort exceed the amount the client has actually paid. To the extent
not prohibited by law, the limitations in this section shall apply to personal
injury and death. Under no circumstances are we, or our agents, liable for
claims for loss or damages to your records or data, special incidental or
indirect damages or for any economic consequential damages (including loss of
profits or savings) even if we are informed of the possibility.
The client agrees to
indemnify and hold the company harmless against any and all claims resulting
from the fault or negligence of the client or its participants in connection
with these terms.
Under the terms of the
Data Protection Act 1998 we have been registered by the Information
Commissioner regarding our use of personal data. We follow strict security
procedures in the storage and disclosure of information which is given to us to
prevent unauthorised access. All the personal data provided will be used in
accordance with the data protection laws and our privacy policy.
We are committed to
ensuring that your information is secure. In order to prevent unauthorised
access or disclosure we have put in place suitable physical, electronic and
managerial procedures to safeguard and secure the information we collect
online.
We may collect the
following information: your name and job title, your contact information
including email address and telephone number, your areas of interest in terms
of training, coaching or consultancy.
We require this
information to understand your needs and provide you with a better service, and
in particular for the following reasons: internal record keeping, to improve
our products and services, to send occasional promotional email about new
products, special offers or other information which we think you may find
interesting (you can tell us not to do this by sending an email request to
info@simply-speaking.co.uk), to contact you from time to time for market
research purposes (you can tell us not to do this by sending an email request
to info@simply-speaking.co.uk), to customise our website according to your
interests.
We will not sell,
distribute or lease your personal information to third parties unless we have
your permission or are required by law. You may request details of personal
information which we hold about you under the Data Protection Act 1998. A small
fee will be payable. If you would like a copy of the information held on you
please write to Simply Speaking Limited, 1345 High Road, London N20 9HR. If you
believe that any information we are holding on you is incorrect or incomplete,
please write to or email us as soon as possible, at the above address. We will
promptly correct any information found to be incorrect.
We will try to resolve
any problems promptly and to our mutual satisfaction. However, if we are unable
to do so, the total of our liabilities arising under or in connection with this
agreement (whether arising from our negligence or from breach of this agreement
or howsoever) will not exceed the price you have paid for the service(s)
(including training materials) under this agreement. If any provision of these
terms and conditions is held to be unlawful, invalid or unenforceable, that
provision shall be deemed severed and the validity and enforceability of the
remaining provisions of these terms and conditions shall not be affected.
We may modify these terms
and conditions on written notice. The modified terms and conditions will apply
to your booking unless you cancel your booking prior to the effective date.
Additional or different terms and conditions in any purchase order confirmation
or other communication from you are void.
These terms are governed
by and to be construed in accordance with English Law. Any disputes shall be
subject to the exclusive jurisdiction of the English courts. Your completion of
the booking form constitutes a legally binding contract. If you have any
questions about 'the small print' please call us on 08456 800 456 or email us.
Notwithstanding these terms and conditions we aim to provide our clients with
the best possible service and will usually try and accommodate all reasonable
requests and circumstances. If you have any concern or query about anything to
do with our training sessions or consultancy packages please contact us
straight away.
