All bookings for Simply
Speaking training and consultancy are accepted subject to the following terms
and conditions. Completion of the booking form, together with full payment of
the relevant course fee(s), constitutes acceptance of these terms.
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"the Company", "Simply
Speaking", "we" and "us" means Simply Speaking Limited. "The Client" means the
company, participant or person named on the booking form for whom Simply
Speaking Ltd has agreed to provide training, coaching or consultancy in
accordance with these conditions. "Course" and "training session" mean any
training session or workshop or coaching session, whether group or individual
training. "Consultancy" means ongoing coaching and consultancy.
No booking will be deemed
as accepted by The Company unless and until confirmed in writing and unless and
until payment has been received in full. A VAT invoice and joining instructions
will be sent to acknowledge your booking. Please contact us if you have not
received them within 7-10 days of making your booking.
The fee for each training
session includes any consultancy necessary to ascertain your needs prior to
training, all written materials and one email or telephone consultation (not
longer than 15 minutes) per participant, to be taken within a six week period
directly after the training session, unless otherwise agreed prior to training.
Extra costs include
bespoke requirements such as professional audio-visual recordings and
customised workbooks. For training that takes place away from the Client's
offices, the fee also includes lunch (when training times run through
lunchtime) and refreshments.
Course outlines and prices are correct at
time of going to print but may be subject to change.
The Company may at any time, without
notifying the Client, make changes to a training session, postpone, cancel or
discontinue the training session booked. Under these circumstances the Client
will be offered an appropriate alternative training session at no extra charge,
or offered a refund.
The fee for ongoing consultancy services
includes all written materials and email, Skype and telephone contact as
specified in the consultancy package.
The Executive Consultancy package includes
two hours of one-to-one consultancy per month, involving either a two-hour
meeting or two hours of telephone or Skype conversations, plus unlimited email
contact for the duration of the contract period.
The Board Level Consultancy package includes
four hours of one-to-one consultancy per month, which can be taken as one or
two two-hour meeting(s) and/or any number of telephone or Skype conversations -
with a total contact time of no more than four hours - plus unlimited email
contact for the duration of the contract period. The telephone calls will be
made by each Client to the Company. We will endeavour to schedule telephone or
Skype consultations within 3 days of receiving a request from the Client, but
we do not guarantee this. Prices are correct at time of going to print but may
be subject to change. All prices quoted exclude VAT. We reserve the right to
refuse or restrict anyone from attending our training sessions or using our
consultancy service.
The Board Level Consultancy package includes
four hours of one-to-one consultancy per month, which can be taken as one or
two two-hour meeting(s) and/or any number of telephone or Skype conversations -
with a total contact time of no more than four hours - plus unlimited email
contact for the duration of the contract period.
The telephone calls will be made by each
Client to the Company. We will endeavour to schedule telephone or Skype
consultations within 3 days of receiving a request from the Client, but we do
not guarantee this.
Prices are correct at time of going to print
but may be subject to change. All prices quoted exclude VAT. We reserve the
right to refuse or restrict anyone from attending our training sessions or
using our consultancy service.
If you are unable to
attend a training session (or send someone else in your place) please notify us
as soon as possible. You should send any notice of cancellation by email to
info@simply-speaking.co.uk and
post a hard copy to Simply Speaking Limited, 1345 High Road, London N20 9HR
| Notice Provided |
Cancellation Fees |
Postponement Fees |
| More than 21 days |
0 |
0 |
| 14-21 days |
50% of fees |
0 |
| 7-14 days |
100% of fees |
25% of fees |
| Less than 7 days |
100% of fees |
50% of fees |
Consultancy packages are
paid for and begin immediately on booking, and on cancellation we will retain a
percentage of the fees paid, depending upon the number of weeks after booking
at which you cancel.
| Consultancy
Package |
Notice Provided After
Booking |
Percentage of Fees
Retained By Simply Speaking |
| 3-month subscription |
Less than 2 weeks |
33% |
| 2 - 6 weeks |
66% |
| More than 6 weeks |
100% |
| 6-month subscription |
Less than 2 weeks |
17% |
| 2 - 6 weeks |
33% |
| 6 - 10 weeks |
50% |
| 10 - 14 weeks |
66% |
| 14 - 18 weeks |
83% |
| More than 18 weeks |
100% |
| Additional months thereafter |
Any period of notice |
100% |
To cancel a telephone or
Skype consultation within a consultancy package we require 48 hours notice and
we will endeavour to reschedule the consultation within a reasonable time
period, to be determined at the discretion of Simply Speaking.
To cancel a face-to-face meeting within a
consultancy package we require at least 7 days notice and we will endeavour to
reschedule the meeting within a reasonable time period, to be determined at the
discretion of the Company.
The Company shall not be
liable to the Client or be deemed in breach of contract by reason of any delay
or failure to perform any of the Company's obligations in relation to the
training session or consultation if this was due to any cause beyond the
Company's reasonable control.
We will use our best endeavors to provide
the courses, trainers and consultants booked. However we reserve the right to
change the content, timing, date and venue of a training session or
consultation and we reserve the right to change the trainer or consultant.
Cancellations or changes by us for whatever
reason will not result in any obligation or liability to the Client other than
the prompt return of any fees paid for training or consultancy or the issuance
of a credit note in lieu or the rescheduling of the consultation. In no
circumstances will the Company be liable for any amount in excess of the agreed
fee for the training or coaching in question. In particular the Company will
not be responsible for contingent travel, accommodation or other expenses of
seminar participants arising from cancellation.
The Company will use all
reasonable care and skill in providing the training and/or consultancy you
order under this agreement, including the use of suitably qualified and
experienced trainers and consultants.
However we make no
warranty as to the results attained by attending our training sessions or by
receiving our consultancy services. Furthermore, any decisions participants
make having received our training, coaching and/or consultancy are their own
and they remain wholly responsible for their actions.
Except as expressly represented otherwise,
and to the extent not prohibited by law, all training, including any
documentation provided by or on behalf of the Company to the participant is
furnished on an 'as is' basis without warranty of any kind, whether express,
implied, statutory or otherwise especially as to quality, reliability,
timeliness, usefulness, sufficiency and accuracy.
The Company cannot be held liable for any
claim of any kind, including negligence, for any loss or damage arising out of,
connected with, or resulting from our training sessions or consultancy
packages. In no event whatever shall the Company be liable for any incidental
or consequential damages including but not limited to damage to property,
injury or death, or any other loss that may result directly or indirectly from
any use of the training or consultancy provided by the Company. The Company
also disclaims any liability for participants who incorrectly book the wrong
course in error.
All rights reserved. No
part of the training material or website may be reproduced, stored in a
retrieval system, or transmitted in any form, or by any means, electronic,
mechanical, photocopying, or otherwise, without prior permission in writing of
the copyright owner. Any audio or video recording or photography of our courses
or consultancy is prohibited unless permission has been agreed in writing in
advance. We reserve the right to eject offenders and to confiscate recording or
photographic material without liability of any kind whatsoever, and without
refund of fees paid.
Legal and beneficial
title to all the intellectual property rights existing in any documentation,
data, know-how, methods and concepts used or developed by us in providing
training seminars and/or consultancy services shall belong to and will remain
vested in us.
Legal and beneficial title to all the
intellectual property rights existing in any documentation, data, know-how,
methods and concepts used or developed by us in providing training seminars
and/or consultancy services shall belong to and will remain vested in us.
Except in respect of
death or personal injury caused by the Company's negligence, or as expressly
provided in these conditions, the Company shall not be liable to the Client by
reason of any representation, or any implied warranty, condition or other term,
or any duty at common law, or under the express terms of the contract for any
loss of profit or any indirect, special or consequential loss, damage, costs,
expenses or other claims (whether caused by negligence of the Company, its
servants or agents or otherwise) which arise out of or in connection with the
provision of the training session or consultancy package and the entire
liability of the Company under or in connection with the contract shall not
exceed the amount of the Company's fees for the provision of the training
session or consultancy package except as expressly provided in these
conditions.
To the extent not prohibited by law, the
Company will not be liable for any consequential, incidental, special or other
indirect damages, arising from these terms. In the event that the Company fails
to provide training or consultancy in accordance with these terms, our entire
liability and the Client's exclusive remedy shall be for the Company to refund
all fees received from the Client.
In no event shall the aggregate liability
for damages against the Company, its employees or agents, arising from these
terms whether by contract or tort exceed the amount the Client has actually
paid. To the extent not prohibited by law, the limitations in this section
shall apply to personal injury and death. Under no circumstances are we, or our
agents, liable for claims for loss or damages to your records or data, special
incidental or indirect damages or for any economic consequential damages
(including loss of profits or savings) even if we are informed of the
possibility.
The Client agrees to
indemnify and hold the Company harmless against any and all claims resulting
from the fault or negligence of the Client or its participants in connection
with these terms.
Under the terms of the
Data Protection Act 1998 we have been registered by the Information
Commissioner regarding our use of personal data. We follow strict security
procedures in the storage and disclosure of information which is given to us to
prevent unauthorised access. All the personal data provided will be used in
accordance with the data protection laws and our privacy policy.
We are committed to
ensuring that your information is secure. In order to prevent unauthorised
access or disclosure we have put in place suitable physical, electronic and
managerial procedures to safeguard and secure the information we collect
online.
We may collect the
following information: your name and job title, your contact information
including email address and telephone number, your areas of interest in terms
of training, coaching or consultancy.
We require this
information to understand your needs and provide you with a better service, and
in particular for the following reasons: internal record keeping, to improve
our products and services, to send occasional promotional email about new
products, special offers or other information which we think you may find
interesting (you can tell us not to do this by sending an email request to
info@simply-speaking.co.uk), to
contact you from time to time for market research purposes (you can tell us not
to do this by sending an email request to
info@simply-speaking.co.uk), to
customise our website according to your interests.
We will not sell,
distribute or lease your personal information to third parties unless we have
your permission or are required by law. You may request details of personal
information which we hold about you under the Data Protection Act 1998. A small
fee will be payable.
If you would like a copy of the information
held on you please write to Simply Speaking Limited, 1345 High Road, London N20
9HR. If you believe that any information we are holding on you is incorrect or
incomplete, please write to or email us as soon as possible, at the above
address. We will promptly correct any information found to be incorrect.
We will try to resolve
any problems promptly and to our mutual satisfaction. However, if we are unable
to do so, the total of our liabilities arising under or in connection with this
agreement (whether arising from our negligence or from breach of this agreement
or howsoever) will not exceed the price you have paid for the service(s)
(including training materials) under this agreement.
If any provision of these terms and
conditions is held to be unlawful, invalid or unenforceable, that provision
shall be deemed severed and the validity and enforceability of the remaining
provisions of these terms and conditions shall not be affected.
We may modify these terms
and conditions on written notice. The modified terms and conditions will apply
to your booking unless you cancel your booking prior to the effective date.
Additional or different terms and conditions in any purchase order confirmation
or other communication from you are void.
These terms are governed
by and to be construed in accordance with English Law. Any disputes shall be
subject to the exclusive jurisdiction of the English courts.
Your completion of the booking form
constitutes a legally binding contract. If you have any questions about 'the
small print' please call us on +44 (0) 8456 800 456 or email us.
Notwithstanding these terms and conditions
we aim to provide our clients with the best possible service and will usually
try and accommodate all reasonable requests and circumstances. If you have any
concern or query about anything to do with our training sessions or consultancy
packages please contact us straight away.
